State Farm® Insurance Agent Lem Howard

"I was 100% satisfied with the assistance that Pam gave me with my insurance needs. I would certainly use her again."

"I have to take a moment and THANK Lem and his team member Pat for their 5 star recent customer service interaction. I have an elderly mom insured there and I live about 2 hours away. I called the office today and Ms Pat was able to assist me with my (simple) request but tedious for my elderly mom. Well Ms Pat called me back immediately to let me know that “Lem” would be assisting my mom. I appreciate them both so very much for taking care of my mom in a quick and efficient manner."

"Ms. Pat Richardson had the best customer service in this office. She was so very helpful and knowledgeable. We spent time on the line as she answered my many questions with pleasure. Due to her service I would definitely refer this office."

"I am officially a new homeowner and I was super nervous about getting the right coverage for my house because I have heard of so many horror stories about people having insurance policies that did nothing to protect them. For me, I was fortunate to have Pat as my insurance agent. First of all, she was very patient with me, she also gave me options on the best and affordable coverage plus she even stayed with me until closing. Good customer service is rare these days and if you’re like me, it matters.. So if you need insurance or anything they offer please contact Pat, she will go the bat for you !!! Thank you Pat!!!"

"My experience was absolutely outstanding from start to finish. The agent, Ms. Richardson, was extremely professional, patient, and genuinely helpful throughout the entire process. She took her time to thoroughly explain everything, went into great detail about all of my options, and made sure I clearly understood each step before moving forward. I never felt rushed or pressured, and she was always willing to answer my questions and address any concerns I had. This is not my first time working with Ms. Richardson, and each interaction has consistently been a great experience. Her knowledge, attention to detail, and commitment to excellent customer service truly stand out. Every time I’ve worked with her, the process has been smooth, informative, and stress-free. Overall, I am extremely satisfied and truly appreciate the level of care and professionalism she provides."

"I am so pleased with the excellent customer service and quick responses from my agent Ms. Pat and the Lem Howard agency. My family and I are so at ease knowing that my agent is a constant courteous professional, equipped to manage my coverage needs and has a genuine interest in the safeguarding us through proper insurance. I have been through several insurance agents and agencies in the past and was inconsistent in maintaining coverage because I did not fully trust them or even feel like I was a welcomed member of their agency. Now that My family and I are a part of the Lem Howard experience, we have no reservations or concerns about who really has my families best interest in mind. So thankful that I found you guys. So much more to say, but Thanks Ms. Pat."

"I have worked with Pat Richardson at this location for the past few years and it has always been a pleasure, she is professional, very thorough and always explains in detail. She always return calls and follow up if she has sent you any emails to ensure you’ve received it and to answer any questions you may have. I enjoy working with Pat and the team. Thank you."

"Superior service from miss Pat"

"I came over to this office about 2yrs ago from another state farm agent. When I say this was the BEST decision I have made. Mrs Pat is amazing knowledgeable and responsive. if I could give her 20 stars I would."

"Pat Richardson went above and beyond in helping me with my insurance needs. Her customer service is outstanding—she is patient, knowledgeable, and truly committed to supporting her clients. If you’re looking for someone who will take great care of you, definitely reach out to Pat. Highly recommended!"

"Pat did an amazon job going through all the options for my insurance policies. I'm very satisfied with the experience I had with her and look forward to being with State Farm in the bright future."

"I have really enjoyed working with Pat Richardson as my insurance agent. She is always friendly, kind and genuinely willing to help whenever I need anything. Since working with her, my premium have actually gone down, which has been a huge relief. Pat is reliable, easy to talk to and truly look out for her clients. I’m grateful for her excellent Service and highly recommend her to anyone looking for a trustworthy Insurance professional. I have had a great experience with this State Farm team. I also work with Lem Howard once, and he was a very kind and helpful as well. Even and that one interaction he made things easy and was a pleasure to work with. Overall, I’m very satisfied with their service and would highly recommend this State Farm service."

"My experience is always a joyful one when speaking to Lem Howard's State Farm office. Both Mr. Howard and Ms. Pat, are helpful, pleasant and informative. They are always responsive and take the time necessary to assist me with all of my insurance needs. I have been with their office for almost 25 years and they have remained consistent throughout. Thank you for everything!"

"My experience with Pat Richardson is everything she’s knowledgeable, informative, sweet she makes you feel comfortable asking the same questions a million times in different ways. Pat knows her stuff she helps you make the best decisions that’s right for you. I would recommend her to everyone I know she’s the best and will always be. Thank you Pat I’m very appreciative of your knowledge, patience, and your personal charm to make me feel at home with State Farm! Sam"

"I’ve been with Lem Howard for about 20 years. I’ve worked with Pat Richardson.. she’s very knowledgeable and helpful. For years she’s provided excellent customer service. I feel like she’s family."

"I have had very good service from miss Pat she just hasnt taken me out to eat."

"Who looks forward to getting a call from an INSURANCE company?? I do, if it's Pat with State Farm - I *challenged* her to get close to my current rate, and she delivered. Unfortunately, I ended up going with another StateFarm Office for (reasons) but Pat had patience and aplomb through it all - In these 'strange days' - *especially* for insurance, Pat & State Farm are still offering Industry-leading coverage at very reasonable rates. Give 'em a call! TRY them, Challenge them! And be pleasantly surprised."

"I’ve been with this broker for 13 years and Pat is exclusively the reason why we stay. Service is always top tier"

"My family and have been working with Pat Richardson for 25+ years. We love Pat and the Lem Howard State Farm team, and trust them with all of our needs. They have 3 generations of our business!!"

"I’ve had Lem Howard State Farm Insurance for over 10years, I’ve always received the best service. Ms.Pat is amazing, she answers all my questions and goes above and beyond to ensure that I have the best experience. I would highly recommend State Farm to anyone, in specific Lem Howard’s location. Ms. Pat is awesome!"

"Patricia Richardson delivers first class service each time I need assistance. I am so grateful for her service and support."

"I have been a long time customer of this agency. Each time that I have ever had an issue. It was always addressed expediently and professionally. Over the years I have grown to know Mr.Howard and Mrs. Richardson. They’ve always treated me like family. And saw that my needs were met. I have been a customer for over 20 years. And I am glad to know these great people!!!"

"Hello, My name is Anthony Collins. Pat always does an amazing job handling all my needs with our State Farm policies. Outstanding customer service. I absolutely love her."

"Very professional, excellent customer service from Mr.Lem Howard, saved me quite a bit of money!"

"Ms. Pat is awesome!! Whenever I call and need anything, she is on it!! Always polite and professional. Thank you for making me feel valued."