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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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L Rob

September 1, 2026

5  out of  5
rating by L Rob
"I had a great experience working with Pat at State Farm. Pat was professional, patient, responsive, and took the time to answer my questions and explain my options clearly.
I especially appreciated being offered competitive rates while still receiving attentive, personalized service. The entire process was straightforward, and I never felt rushed or pressured.
It is refreshing to work with someone who genuinely listens and makes sure you understand your coverage options.
I would definitely recommend Lem & Pat to anyone looking for excellent customer service and competitive insurance rates."
We responded:
"Thank you for sharing your positive experience with Pat at our agency. It's wonderful to hear that you found the service professional, patient, and responsive. We strive to offer competitive rates while ensuring personalized and attentive service, so it's great to know that this was reflected in your experience. We're glad the process was straightforward and that you felt well-informed about your coverage options. Your recommendation means a lot to us, and we appreciate your kind words."
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Sherida Bentley

August 28, 2026

5  out of  5
rating by Sherida Bentley
"My State Farm agent Patricia Richardson is very helpful and always professional. She takes her time explaining everything about you policies to you and she is always nice and very pleasant to talk to."
We responded:
"Thank you for sharing your experience with Patricia Richardson. It's wonderful to hear that she has been helpful and professional in explaining your policies. Providing clear and pleasant service is a priority, and it's great to know Patricia has made a positive impact. Your feedback is greatly appreciated."
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Maw Senn

August 27, 2026

5  out of  5
rating by Maw Senn
"Very professional,respectful and patient"
We responded:
"Thank you for sharing your experience with Lem Howard - State Farm Insurance Agent. It's wonderful to hear that you found the service to be professional, respectful, and patient. Your feedback is greatly appreciated and helps us continue to provide excellent service."
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Juanita Reeves

August 26, 2026

5  out of  5
rating by Juanita Reeves
"Pat Richardson, Is an Angel sent from God. Her patient, language, demeanor, her willingness to assist with everything and she takes the time to explain things, and even though I can’t see her you can always tell it’s done with a SMILE.
Pat is an asset to State Farm. It’s rare to see someone take “Pride” in what they do. She always give her BEST. It’s because of her that I am still with State Farm..
Love you Pat.. Thanks for all you do to ensure I understand my policies."
We responded:
"We Thank you for your business and review. I'm glad you had a wonderful experience with our office!"
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bridgett copeland

August 25, 2026

5  out of  5
rating by bridgett copeland
"Mrs. Pat is always kind and so helpful. She is available to answer questions and give information that is needed. I love my office that serve me. Thanks for working in excellence every
interaction. Lem Howard Office is superb!
Thank you"
We responded:
"Thank you, Bridgett, for sharing your wonderful experience with our office. It's fantastic to hear that Mrs. Pat has been kind and helpful in addressing your questions and providing the information you need. We're delighted that you feel well-served by our team and appreciate your recognition of our commitment to excellence. Your feedback is invaluable to us, and we're grateful for your support."
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Arthur Davis

August 13, 2026

5  out of  5
rating by Arthur Davis
"I have had very good service from miss Pat she just hasnt taken me out to eat."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know."
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Stephen Emere

August 11, 2026

5  out of  5
rating by Stephen Emere
"Pat is always kind and professional! Thanks Pat!!!"
We responded:
"Stephen, thank you for the fantastic rating! We’re committed to providing honest, reliable service, so we’re so glad that came through in your experience. "
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Tracey Buchanan

August 7, 2026

5  out of  5
rating by Tracey Buchanan
"Wanted to give a shout out to my favorite representative!! Ms. Pat Richardson.. Thank you for outstanding service you bring.. At Lem Howard- Statefarm"
We responded:
"Tracey, thank you for the fantastic rating! We’re committed to providing honest, reliable service, so we’re so glad that came through in your experience. "
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Quinesha / Roderick Jackson

August 3, 2026

5  out of  5
rating by Quinesha / Roderick Jackson
"Ms. Pat has been absolutely wonderful! Since I moved to Georgia almost five years ago, she has consistently taken excellent care of all my insurance needs. She is knowledgeable, responsive, and always takes the time to answer my questions and make sure I have the right coverage.

If you’re looking for an insurance agency that truly values its customers, I highly recommend Lem Howard’s office. This team provides outstanding customer service and makes the entire process easy and stress free. I couldn’t be happier with the care and professionalism I’ve received over the years."
We responded:
"Thank you for your review! If you ever have any questions or need assistance, we’re always here and happy to help. "
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Ken Long

August 1, 2026

5  out of  5
rating by Ken Long
"Lem Howard is knowledgeable, professional
and straight to the point. Said I would save money by switching to State Farm and he was correct!"
We responded:
"Thank you for the 5-star review of Lem Howard’s team - we really appreciate your kind words! "
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amanda farese

July 30, 2026

5  out of  5
rating by amanda farese
"Pat is the best! We’ve been working with her and Lem for over 15 years!"
We responded:
"amanda, thank you for taking the time to leave such a great review - we’re so grateful for your feedback! "
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Vlsimms

July 29, 2026

5  out of  5
rating by Vlsimms
"I appreciate the great customer service I always receive from Lem Howard office, Ms. Pat. I have been with State Farm over 30 years and they have never failed to address my needs. I have multiple policies, home, auto multiple cars, life insurance, and landlord policy."
We responded:
"Thank you so much for the 5 stars, Vlsimms! We really appreciate your support. If you ever need anything, feel free to reach out anytime. "
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Missy Reynolds

July 29, 2026

5  out of  5
rating by Missy Reynolds
"Pat is always compassionate knowledgeable and very helpful."
We responded:
"Missy, thank you so much for the wonderful review! We really appreciate your kind words. If you ever need anything, our Lithonia insurance team is always here and happy to help. "
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Antonio Watts

July 29, 2026

5  out of  5
rating by Antonio Watts
"I highly recommend Mrs Pat for her outstanding service and professionalism. She helped me out of a real bind when I needed it most, taking the time to understand , and find the best solution. I'm truly grateful for their dedication and would confidently recommend her to anyone looking for an insurance agent who goes above and beyond for their clients."
We responded:
"Thank you so much for your kind review, Antonio!  If you need insurance assistance, we are just an email or call away! - Lem Howard, your State Farm Agent   "
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Darius Burage

July 28, 2026

5  out of  5
rating by Darius Burage
"Ms Pat is awesome. Been with them for 9 years."
We responded:
"Thank you for the thoughtful review - we really appreciate you taking the time to share your experience with our Lithonia insurance team. "
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Sharon Rose

July 21, 2026

5  out of  5
rating by Sharon Rose
"I'm so glad when I got frustrated with my then Insurance company and decided to call State Farm. I spoke with Mr. Lem Howard, he was absolutely delightful. He made my stay on the phone with him very assuring. I disliked the other insurance company so bad. Every month they went into my account and took my hard working money out, I had the worst buyer's remorse, (they were so bad). This is the best decision I've made when I fired them. I have peace of mine since I spoke with Mr. Lem Howard. I can afford my car insurance payment and still save money and that surplus is what the other insurance company would take. Bless God I changed insurance company and bundle car and house insurance with a far exceptional deal. Thank you Mr. Lem Howard."
We responded:
"Thank you for the 5-star review of Lem Howard’s team - we really appreciate your kind words! "
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helen levy

July 15, 2026

5  out of  5
rating by helen levy
"I have been with Lem Howard for 20 plus years and it was always a pleasure to talk to Miss Patricia. I thought of leaving state farm before because of the increase in pricing but I stayed because of Miss Patricia. I know loyalty do not mean anything to companies anymore but having great customer service is priceless. thank you Miss Pat for all of your help."
We responded:
"Thank you so much for the 5 stars, helen! We really appreciate your support. If you ever need anything, feel free to reach out anytime. "
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Janetta Peters

June 30, 2026

5  out of  5
rating by Janetta Peters
"Pat Richardson of the Lem Howard - State Farm Insurance Agency has always taken great care and concern of my godmother's affairs. She is warm, inviting and aways has a kind word to share. Thank you, Pat, and may God continue to bless you and the agency richly! Janetta Peters"
We responded:
"Thanks so much for the fantastic rating, Janetta! We are so glad you had a positive experience with us here on State Farm Agent Lem Howard’s Team. If there is anything we can do for you in the future, just give us a shout! "
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Demetrius Singletary

June 25, 2026

5  out of  5
rating by Demetrius Singletary
"Mrs Pat was very helpful, with a kind Spirit . She took her time and walk me through each step when I didn't understand somethings. She made sure she walk me through it and we got the job done together Gracefully. Thanks I now have life insurance."
We responded:
"We are grateful for your 5-star review, Demetrius! Thanks for taking a moment to share your positive rating of State Farm Agent Lem Howard’s Team here in Lithonia . "
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Hailey Lawrencebrown

June 23, 2026

5  out of  5
rating by Hailey Lawrencebrown
"Pat Richardson has been very informative and honest in responding to any questions I asked. I am happy with the services I have received from her and, because of her I have stayed with State Farm."
We responded:
"Thank you for the 5-star review, Hailey! Here on State Farm Agent Lem Howard’s Team, we are proud to serve our community and appreciate your recognition. "
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Matthew Brady

June 9, 2026

5  out of  5
rating by Matthew Brady
"I’ve been using Pat Richardson through Lem Howard/State Farm since 2022 for homeowners, rental, and auto insurance. I have been extremely happy with the service, availability of the agent, accessibility using the app. They are always very responsive and informative. I plan to continue to use them in the future."
We responded:
"Thank you so much for the 5-star review of State Farm Agent Lem Howard’s Team! We deeply appreciate your kind words here in Lithonia . "
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Quintin Michael

June 7, 2026

4  out of  5
rating by Quintin Michael
"Ms Pat Richardson is the light that keep state farm burning she's she's true to her word the reason I'm still with state farm she deserves a big raise ASAP one word to describe her CLASS!!!"
We responded:
"Thank you for your positive review and 4-star rating, Quintin! We are pleased to know that you had an enjoyable experience with us here on State Farm Agent Lem Howard’s Team. "
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Lala W

May 20, 2026

4  out of  5
rating by Lala W
"I have always received good advice when contacting Pat Richardson at Lem Howard’s office. She is patient to explain all of your options."
We responded:
"Thank you for your thoughtful 4-star review, Lala. We are pleased to hear that you had a positive experience with us here on State Farm Agent Lem Howard’s Team. Should you have any suggestions on how we can improve further, please do not hesitate to share your feedback. "
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Lynette Friedlander

May 18, 2026

5  out of  5
rating by Lynette Friedlander
"Ms Pat has always been helpful and efficient and gathering and presenting information"
We responded:
"Thank you so much for the 5-star review of State Farm Agent Lem Howard’s Team! We deeply appreciate your kind words here in Lithonia . "
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Alesia Scott

May 11, 2026

5  out of  5
rating by Alesia Scott
"I have been a client with Lem’s office for decades, and have worked with Pat most of those years. She is exceptional. She is kind, caring, empathetic and extremely knowledgeable. I have never asked a question or made a request that she couldn’t answer. She’s been there through great moments and some of the most painful. And she always responds with empathy and professionalism.

I cannot imagine working with anyone else for any of my insurance needs."
We responded:
"Thank you for the amazing review, Alesia! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."