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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Cheryl Delk

August 22, 2025

5  out of  5
rating by Cheryl Delk
"I've dealt with Ms Pat with State Farm/Lemon Howard since 2019. She has been the most and the same genuine, kind, pleasant person each time we've talked. She's always willing to help help me no matter how many times she's had to repeat the situation over and over. I love you Ms . Pat and Thank you for all the times. To whom this concerns, you guys have a 🏆."
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Shirley Smith

August 21, 2025

5  out of  5
rating by Shirley Smith
"I have been a State Farm client since 1979, and Pat has been the main person I interact with the last 10 years. She has always been helpful and clear anytime I call, and/or immediately call back. I truly appreciate her and her helpfulness whenever I have an inquiry."
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Patricia Moncure

August 19, 2025

5  out of  5
rating by Patricia Moncure
"Pat Richardson and every team member I’ve spoken to in Lem Howard’s office has provided exceptional care. If you are in search of a new agent, look no further."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Tijuana James

August 19, 2025

5  out of  5
rating by Tijuana James
"I am thankful for Mrs. Pat Richardson at Lem Howard Agency. She is always nice, helpful, and understanding. I would give her, and Lem Howard Agency more stars, but it’s not an option. Keep up the good work…"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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A.D. Swan

August 18, 2025

5  out of  5
rating by A.D. Swan
"Pat is so helpful and attentive. Always handles my inquiries promptly, and guides me thoroughly to help me with my insurance decisions."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Troya Bishop

August 18, 2025

5  out of  5
rating by Troya Bishop
"Always professional, timely, and caring! Thank you Mrs. Pat at State Farm! =)"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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L B

July 28, 2025

5  out of  5
rating by L B
"Process was simple and streamlined. I had new insurance policies in place quickly and with excellent customer service!! Very pleased."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Talia ZakariYah Yisrael

July 23, 2025

5  out of  5
rating by Talia ZakariYah Yisrael
"Ms. Patient Richardson has been my insurance Agent at State Farm for over 16 hrs. She is very personal and caring when it comes to her customers. She really shows concern when we are having issues. I wouldn't trade her or State Farm for anything. Thank you Ms. Pat for all you do for your always needing something client!😁🥰 Thank you Trenell Woods"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Ben Hughes

July 14, 2025

5  out of  5
rating by Ben Hughes
"I have been a State Farm customer since 1976 -- 49 years. Lem Howard inherited me when he acquired the Lithonia office. Pat Richardson has serviced my accounts for most of that time and I have always been impressed by her professionalism & timeliness."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Rodney Joseph

July 3, 2025

5  out of  5
rating by Rodney Joseph
"Miss Pat is so amazing and wonderful she always helps and get the job done I had insurance with y’all a minute ago and had to come back just cause miss Pat I have her save in my phone as Auntie Pat she’s great and always helpful"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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MsHtc2011 MsHtc2011

July 2, 2025

5  out of  5
rating by MsHtc2011 MsHtc2011
"I spoke with Pat Richardson at Lem Howard State Farm regarding my renewal declaration document. I explained my situation to her, and she actively listening and while engaging with me. Pat was kind, caring, efficient, and professional. She addressed all my concerns and suggested ways to reduce costs by installing a home alarm. Pat is truly exceptional. Thank you, Lem Howard, for having such a knowledgeable and friendly Insurance Account Representative like Pat Richardson. ~L. Jenkins"
We responded:
"We Thank you for your business and review. I'm glad you had a wonderful experience with our office!"
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Nicolette Witherspoon

June 16, 2025

5  out of  5
rating by Nicolette Witherspoon
"I would like to extend my sincere appreciation for the outstanding customer service Ms. Pat Richardson has provided over the years.It is a pleasure being back with this company, and I am truly grateful for your continued professionalism and support . You are a top-tier representative. I appreciate you, and your efforts to not go unnoticed. Thank You!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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harry campbell

June 12, 2025

5  out of  5
rating by harry campbell
"I appreciate everything that was done to help me get my insurance very satisfied miss Pat helped me a lot. Everything was great."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Pamala Rodgers

June 2, 2025

5  out of  5
rating by Pamala Rodgers
"Pat was very helpful in filing the claim for my sons Life Insurance. She has always (in all the past years) been very polite, helpful and knowledgeable. Anytime I ever had a question, I knew to call Pat and she would always answer my questions!!!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Patrick Robertson

May 28, 2025

5  out of  5
rating by Patrick Robertson
"It was a pleasure speaking with Pat Richardson today she helped me with all of my issues I was having today..."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Netta Morgan

May 23, 2025

5  out of  5
rating by Netta Morgan
"Ms. Pat has been serving my insurance needs for 25 years. She is very pleasant to deal with. Ms. Pat services are exceptional. They are always ready and available to assist in my needs. I"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Sabreen Mateen

May 20, 2025

5  out of  5
rating by Sabreen Mateen
"A special thank you to Ms. Pat Richardson for her assistance today. Courteous, knowledgeable, caring and honest. Have a great day, Ms. Pat."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Lanette Wallace

May 16, 2025

5  out of  5
rating by Lanette Wallace
"I have been with state farm for over 20 years and I love it! Mrs.Pat has been wonderful! She always listens, she's super attentive, she's super knowledgeable, and if she doesn't know, she always finds out and follows up! I highly recommend this location!"
We responded:
""Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!""
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Desmond Brown

April 30, 2025

5  out of  5
rating by Desmond Brown
"Absolutely love Ms. Pat and the Lem Howard team!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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B. W.

April 29, 2025

5  out of  5
rating by B. W.
"I was serviced by Pat Richardson. She was very helpful. Professional customer service, means a lot. Thank you 😊"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Tammie Hill

April 22, 2025

5  out of  5
rating by Tammie Hill
"Lem Howard Agency is very professional and knowledgeable; If you want to save money, call today!!!!!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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NicoleB

April 21, 2025

5  out of  5
rating by NicoleB
"Pat is wonderful. 10/10 experience and made me feel more than comfortable switching over to Lem State Farm. Thank you once again"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Lois Hyde

April 18, 2025

5  out of  5
rating by Lois Hyde
"Patricia Richardson delivers first class service each time I need assistance. I am so grateful for her service and support."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Reginald Copeland

April 15, 2025

5  out of  5
rating by Reginald Copeland
"Pat Richardson is the best ever. She resolved all of my issues and answered all my questions. Pat is very knowledgeable and I would have rated her a 6 but only 5 were available. If you are looking for agent look no further Pat is what you need. Also, she responded immediately to my inquiries."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Gwendolyn Morgan

April 14, 2025

5  out of  5
rating by Gwendolyn Morgan
"Pat, Abby, and Mr.Howard have always been respectful and immediately responsive in my interactions with this State Farm location for at least 10 years."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"