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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Hildred Robinson

March 24, 2025

5  out of  5
rating by Hildred Robinson
"Efficient, knowledgeable and always professional!!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Erica Wiggins

March 20, 2025

5  out of  5
rating by Erica Wiggins
"I was in a pinch standing at the rental car counter, Pat handled my needs expeditiously! She located my policy and sent what I needed ever so quickly!! We even laughed a bit on our call. Thank you Pat for your awesome customer service!!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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T'maya Henderson

March 19, 2025

5  out of  5
rating by T'maya Henderson
"Pat is and always be a pleasure to work with. She is always pleasant to speak with and always addressed my insurance policy questions and concerns. Lem Howard's office is a fantastic and State Farm will always have my business!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Berlinda Taylor

March 17, 2025

5  out of  5
rating by Berlinda Taylor
"Pat Richardson, whom I have had a professional, caring experience with. Pat definitely meets the needs of the customers. Pat provides exceptional service to all customers, explains product and Taylor's them to your needs. Always pheasant, makes me feel important as a State Farm customer for many, many years. I appreciate Pat for her exceptional, client building trust, that she extends to all customers. Pat is one in a million as a State Farm professional. Thank you Pat Richardson . Sincerely, Berlinda Taylor"
We responded:
"Thank you for your review. Pat is always willing to help our customers navigate the complexities of insurance."
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Barbara Sanders

March 13, 2025

5  out of  5
rating by Barbara Sanders
"Pat Richardson is always kind and courteous when you call. She is so knowledgeable and there to help you with all insurance needs. State Farm is extremely lucky to have her as an employee."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Johnny Dee

March 7, 2025

5  out of  5
rating by Johnny Dee
"Miss Pat is amazing!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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osei adoma

March 4, 2025

5  out of  5
rating by osei adoma
"Ms Richardson is a professional, professional - highly skilled - very knowledgeable - always returns calls and request timely - very up beat and a talented customer service representative that is always welcoming and who effortless helps, assists and relates to her customers!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Hummingbird

February 26, 2025

5  out of  5
rating by Hummingbird
"Ms. Richardson was very nice. Ms. Richardson actually took the time to prepare a quote and saved me money on my home and auto insurance. Thank you Ms. Richardson."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Jamaal Hudson

February 25, 2025

5  out of  5
rating by Jamaal Hudson
"Pat Richardson has been taking care of me for years now and let’s just say she did it again. I asked for a quote and she came back with me paying half of what I was paying. I know Pat and State Farm will take care of me when I need insurance"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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trevor jackson

February 20, 2025

5  out of  5
rating by trevor jackson
"I'd like to share why I remain a Statefarm customer: it's because of Ms. Pat! She's highly effective, professional, and treats me like family. In fact, I prefer to only work with Ms. Pat."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Hassan Swann

February 19, 2025

5  out of  5
rating by Hassan Swann
"I can’t say enough great things about Pat Richardson and the exceptional service she provides! From the moment I reached out, she took the time to truly understand my needs and find the best coverage at the most competitive rate. Pat's knowledge of the industry, attention to detail, and dedication to customer satisfaction are unmatched. What really sets Pat apart is her responsiveness and willingness to go above and beyond. Whether answering my endless questions, adjusting policies to fit my changing needs, or guiding me through ways to save bread, Pat has been a true professional every step of the way. I feel completely confident knowing my insurance is in her hands. If you’re looking for an insurance agent who genuinely cares and delivers top-tier service, look no further than Pat Richardson I Highly recommend it!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Christopher Cooper

February 18, 2025

5  out of  5
rating by Christopher Cooper
"It is always a great experience when I speak with Pat Richardson pertaining to any issues I may have.. I would definitely recommend State Farm insurance to anyone looking for new insurance coverage.."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Melissa Rodgers

February 14, 2025

5  out of  5
rating by Melissa Rodgers
"My representative Pat is Always, processional , courteous and most of all kind! She responds back in a timely manner and Always willing to assist where needed!!! Hands down the Absolute Best!!!"
We responded:
"We are honored by your review. Thank you for taking the time to inform us of your experience. We're glad you are satisfied with the service from my State Farm office. We are always here to assist you with your insurance needs."
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Ty Isabella

February 14, 2025

5  out of  5
rating by Ty Isabella
"Wonderful insurance agency! I feel 100% secure having them cover my auto insurance."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Chameka Smith

February 13, 2025

5  out of  5
rating by Chameka Smith
"I've been with State Farm for some years now, and I couldn't be happier. Their customer service team and Mrs. Richardson are always responsive and friendly, whether I'm asking a simple question or inquiring about a new policy. They're always helpful, sociable, and accessible."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Designing withAshley

February 12, 2025

5  out of  5
rating by Designing withAshley
"Ms Pat has top notch customer service."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Taylor Jackson

February 4, 2025

5  out of  5
rating by Taylor Jackson
"It gives me great pleasure to write a review on behalf of Pat Richardson, Insurance Account Representative for State Farm. Where do I start…Pat is an exceptional young woman. I’m always impressed with her intelligence and professionalism. She kind...knowledgeable and a great listener…just to name a few of her many qualities. For the many years I have been with State Farm…any questions I may have about my vehicle/home owner’s policies…Pat is always available to address my concerns. I can always count on Pat to return my calls when I leave a message. Even when I’m ranting…she’s never dismissive of my concerns, instead she listen attentively and maintains a friendly and helpful demeanor. Thanks…Pat for being the best of State Farm! S. Jackson"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Te Te

February 1, 2025

5  out of  5
rating by Te Te
"I can't say enough good things about Abby! From start to finish, she went above and beyond to make sure I understood all my options and helped me find the perfect coverage for my needs. Her knowledge and professionalism really stood out, and she made the entire process so easy and stress-free. Highly recommend to anyone looking for an insurance agent who truly cares about their clients! Thank you again Abby!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Antmanmoto

January 27, 2025

5  out of  5
rating by Antmanmoto
"We have been long time, customers of Lem and staff. There has never been a situation where they have not been able to help us with the many insurance issues that comes with having several vehicles and motorcycles. I would give them more than five stars, but it only goes to five . Pat his assistant/office manager has become a comforting voice over the phone, throughout many years and she is great. Love you guys and thank you for your help all these years."
We responded:
"We Thank you for your review. Our office is always here for you and your Family! We pride ourselves on building long and meaningful relationships with our customers!"
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Lamart Jenkins

March 27, 2024

1  out of  5
rating by Lamart Jenkins
"Never call back."
We responded:
"We are certainly sorry for the missed opportunity Lamart! "
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Emmanuella Cadet

October 11, 2022

5  out of  5
rating by Emmanuella Cadet
"Was very helpful and informative...Overall great experience."
We responded:
"We Thank you for your business and review. I'm glad you had a wonderful experience with our office!"
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Ollie Penn

January 26, 2022

1  out of  5
rating by Ollie Penn
"Have not spoken to anyone yet."
We responded:
"Sorry we missed the opportunity to help you with your insurance needs."
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Dan Carter

November 4, 2021

2  out of  5
rating by Dan Carter
"Dishes we dirty and service wasn't that great, very unusual being they have always been on top of their game"
We responded:
"We are sorry we missed the opportunity to help!"
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Irene M

September 10, 2021

5  out of  5
rating by Irene M
"I had a great conversation with Brandon. He was really helpful and kind to me. I really appreciated the great customer service they have."
We responded:
"We Thank you for your business and review. I'm glad you had a wonderful experience with our office!"
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Tamanika Oda

July 13, 2021

5  out of  5
rating by Tamanika Oda
"I just want to give a big shout out to Brandon! He made the work of replacing a vehicle seamless. His attention to detail and his asking appropriate questions made the experience almost magical. I appreciate y’all that you have done for me!"
We responded:
"We Thank you for your business and review. I'm glad you had a wonderful experience with our office!"