State Farm® Insurance Agent Lem Howard

"Pat Richardson, whom I have had a professional, caring experience with. Pat definitely meets the needs of the customers. Pat provides exceptional service to all customers, explains product and Taylor's them to your needs. Always pheasant, makes me feel important as a State Farm customer for many, many years. I appreciate Pat for her exceptional, client building trust, that she extends to all customers. Pat is one in a million as a State Farm professional. Thank you Pat Richardson . Sincerely, Berlinda Taylor"

"Never call back."

"Was very helpful and informative...Overall great experience."

"Have not spoken to anyone yet."

"Dishes we dirty and service wasn't that great, very unusual being they have always been on top of their game"

"I had a great conversation with Brandon. He was really helpful and kind to me. I really appreciated the great customer service they have."

"I just want to give a big shout out to Brandon! He made the work of replacing a vehicle seamless. His attention to detail and his asking appropriate questions made the experience almost magical. I appreciate y’all that you have done for me!"

"Pat Richardson, Is an Angel sent from God. Her patient, language, demeanor, her willingness to assist with everything and she takes the time to explain things, and even though I can’t see her you can always tell it’s done with a SMILE. Pat is an asset to State Farm. It’s rare to see someone take “Pride” in what they do. She always give her BEST. It’s because of her that I am still with State Farm.. Love you Pat.. Thanks for all you do to ensure I understand my policies."

"Spoke with Brandon to cancel with one carrier and come on board with State Farm. His professionalism was awesome and the premium he worked out for us was very much affordable"

"Pat Richardson with State Farm was a pleasure to work with...She provided detailed information that I feel was a personal touch. I knew what I wanted and she helped me get it! I will work with Pat from now on."

"I spoke with Brandon H Lead Sales Rep @ Lem Howard State Farm concerning my home alarm monitoring discount. I explained my situation to Brandon and he efficiently, and professionally had me taken care of and off the phone in less than two minutes. Thank you Mr. Howard for having such a knowledgeable and amiable team player such as Lead Sales Rep Brandon H."

"When I call the agency, the majority of the time I speak to Pat Richardson. She is a "rock star"! She is very personable, knowledgeable and has great follow-up! I really appreciate her thoughtfulness in ensuring I have a great experience when I call."

"The sales person I spoke with was very nice, kind and responsive to every question that I had.He also told me about other services that State Farm offered that I did not know about. I would recommend anyone to get State Farm insurance because of sale rep.Brandon."

"Brandon help me a lot. He made the calls for my policy when they said it was canceled and I didn’t cancel it! Thank you Brandon for taking the extra time out your work day to satisfy a customer."

"Brandon was great! He took his time and got me the best rate."

"Needed to cancel my Policy and was told through an earlier phone call with State Farm and new Insurance co policy would be canceled I called today to confirm and found out it wasn't. I spoke a very gentleman named Brandon he was extremely helpful in getting my policy cancelled and also gave me some additional information that was helpful for future reference. He is a very pleasant person and was a joy to talk with if anyone is thinking about joining State Farm when you call be sure and ask to speak with Brandon."

"I’ve been with State Farm for 20+ years. Mrs. Pat has serviced me since day one & knows my voice when I call. She’s like family. The new guy Brandon is very professional & prompt about emailing me my insurance cards & is very informative. They really take good care of me & I highly recommend this location for all your insurance needs."

"Brandon was helpful and understanding with my craziness with working from home!"

"He was very friendly and easy to talk and provide a multitude of information during our conversation and he answered all my questions. This was my best interaction with a customer care personnel."

"Brandon H provided exceptional service! All it took was a phone call to get my insurance card fast and he saved me from waiting on it in the mail he sent me a quick email with my insurance cards attached thank you so much Brandon H. I have been a State Farm customer since 2009 and they never disappoint me keep up the great work and excellent customer service."

"Brandon was professional, knowledgeable and very courteous. He took my CC over the phone and updated my payment method with no problem. Easy breezy. 5 stars."

"Brandon H.’s assistance was exceptional in every way. Not only was he very personable, but he continued to talk me through the steps that he’d taken to assist with the rewriting of my insurance. His professionalism was outstanding and I would definitely recommend using his services in the future. If six stars could be given it would."

"Customer service, Brandon, was very polite and helpful and responded with information requested in a timely manner."

"State Farm’s the best my agent an his staff at the Lithonia location are so professional and kind the customer service is impeccable special shout out to one specific staff member Brandon who’s kind words an professional knowledge help ease my stress..thanks to him I’m still a State Farm member 😉 thanks again Brandon and the State Farm agency🥰🙏🏾"

"Brandon was very responsive and answered all of my questions. He was able to adjust my policy to meet my needs. I respect his recommendations and hope to continue to work with State Farm Lem Howard."